call centre software south africa

Join 6,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, IVR, analytics, etc. Agents enjoy intuitive dashboards. Find business partners for residential phone service, business ip-pbx voice systems and … The Wanatel Call Centre Suite is a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement. Centralize phone calls from your website or landline into a sin... Bitrix24 is#1 free CRM and call center software used by over 8 million companies. CloudTalk is a cloud call center software built for modern businesses. All with 24/7 customer support. Call Center Software in South Africa. JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. According to industry standards, its growth over the past four years is at twice the global growth rate and increasing three times faster than past industry leaders, India and the Philippines. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automati... A reliable built-for-the-cloud contact center software. We think VoIP pricing should be simple. Zendesk’s customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. The Mitial country report of 2002 / 2003 indicated rapid growth in the number of call centre sites in 1997 (24%), 1998 (33%) and 1999 (21%), slowing to 10% in 2001. Includes CRM, SMS and Facebook integration. There is no installation needed, so there will never be any software issues. Compare VoIP providers, learn about VoIP services, read reviews. Soft switch software provides a Computer Telephony Integration (CTI) platform for call centres. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. South Africa’s call centre industry is dominated by centres serving a domestic market (91%) and primarily in-bound customer service calls, rather than outbound sales calls. Running a call centre on a cloud solution has numerous benefits. Transforming complex technologies into simple solutions. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to ... Easy to set up, easy to use. Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. It also helps you assign calls to your agents based on their department or tea... Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Finance Manager . Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Easy to Use, Quick to Install, Simple to Support. Affordable, feature-packed, cloud-based. Genesys Cloud is simply powerful and powerfully simple. The call center technology make use of in the process of communication is constantly being improved upon and updates in voice recorders are being provided for use in call center technology. Contact Sage South Africa today over the phone, email or chat. With 1Stream embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. The effective, affordable, and easy-to-use cloud call center, AVOXI. Bill Gates said, “How you gather, manage and use information will determine whether you win or lose.” With that in mind customer relationship management has never been more important. Use smart dialers to give your agents more time with live prospects. Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Escalate calls with easy call tra... We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. Got a question about Sage software or services? Intelligent campaigns optimize your call center efficiently by automatin... Genesys Cloud makes customer relationships simple. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Customer Care Suite integrated with Asterisk Open Source PBX. CareCall delivers In and Outbound call center services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Outsourcing Call Center, Order Taking, … Search. INOVO builds contact centre profitability from the ground up. Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. 100% free for up to 12 agents. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more, Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. Have more LIVE conversations in 15-minutes guaranteed! T: 021 200 0500 (Cape Town) T: 010 593 4500 (Johannesburg) The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. We are the only VoIP provider on this list who charges per line and not per extension... Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. 1Stream are official Zendesk partners able to implement and resell the entire solution stack. AJS Call Centre System AJS Call Centre is a call centre and collections management solution which allows the operator to increase capacity and performance significantly over … Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, ... CallHippo is an Easy to Use Phone System while providing world-class support. No one can match us head on when it comes to our superior technology or customer-first pricing model. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. Escalate calls with easy call transfer and call hold functions. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. It also supports the supervisors who oversee the call center's operations. CallHippo is a modern Call Center software that helps you connect with your customers. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions... Get to the heart of customer needs immediately & make a serious dent in your inbound call center queue with 70+ software integrations. Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Wanatel Call Centre Suite | Wanatel South Africa. With call center solutions from Salesforce, you don't have to invest in support centers around the world. Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. 267 West Avenue, Die Hoewes, Supervisors enjoy performance insight through 50+ metrics Use call work flows to eliminate ted... CloudTalk is a cloud-based phone system for support and sales teams. Making sure Outbound agents contact the correct customers the first time is equally important. 1Stream can get you working from home quickly. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Call Center Software is the ultimate solution to manage your call center services. CallShaper lets call centers … Open source contact center software with predictive dialer capabilities. Leading global provider of AI-powered omnichannel cloud contact center software. With LiveAgent, providing world-class customer service is easy. Pay per line. See full address and map. Capterra is free for users because vendors pay us when they receive web traffic and sales opportunities. Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Ensuring that our clients “Get the right call to the right agent at the right time” is critical for Inbound calls. Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Have more LIVE conversations in 15-minutes guaranteed! An intuitive interface makes it easy to use. Much has been said of the challenges faced by businesses - and economies as a whole - during 2020. 31 Brickfield Road, Cape Town Voiso is dedicated to make your call and contact center the best it can be. Create a customer community, increase customer satisfaction and succeed! NICE inContact is the world's #1 cloud customer experience platform. Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Close the gaps between departments with a combined approach to your companys call center software. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions. Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. Voiso is dedicated to make your call and contact center the best it can be. Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Our customers live in a results-driven world, and giving them a clear view into thei... Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Soft phone software is installed on agent workstations enabling agents to make and receive phone calls through the software without a physical phone. With plans starting at $19.99 per user, AVOXI is one of the most affordable solutions worldwide! While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Use smart dialers to give your agents more time with l... Open source call center software w/ outbound predictive dialer. As long as you have a stable and fast internet connection, you have everything you need. Keep an eye on events and respond accordingly. Free trial (no credit card needed). Sort by . Brig... Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. Easily manage your business communications from an intuitive, web-based contact center. 17 days ago. Automate tasks and capture insights to save time. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions. ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive … We have even had a South African agency handle up to 25 different languages in ONE call centre for a global IT company! Simplify the way you manage your c... JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone. Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent ... Ameyo Voice to help you connect with your customers. Cloud and open source. Hello there, Some advice please. For companies in America, an additional benefit to the talented workforce is that outsourcing to a South African call center can reduce your call center costs by up to 50% versus rates in the United States. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. HoduCC- Call Center Software starts with 10 seats. HoduCC- Call Center Software starts with 10 seats. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.... Cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Improve CSAT, FCR, close tickets, and keep your customers happy. Already have your own call center? Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs. It can be setup Instant and provide advanced reporting. Advanced hosted call center solution. You can choose to paying in installments and a once off payment. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Call Center Software is the ultimate solution to manage your call center services. Provid... Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Easy to set up, easy to use. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. Get your FREE trial today! Experience crystal clear audio/video calls whether in your office or on-the-go. LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Unify your inbound calls and outbound dialing on a single platform. Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. Call center companies in South Africa. Sage Accounting. Agents improve productivity and customer service by working from a single application. Zendesk builds software for better customer relationships. Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. South African Call Centres are truly world class at supporting your customers in multiple languages. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Hosted Predictive Dialer, Auto-Dialer, SMS and Voice Broadcast system. Toggle navigation Home Products toggle menu. The Journey module allows you to automate and integrate anything you could imagine. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations inst... Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. In the call centre environment of the corporate world, call recording simply makes good business sense. With cumulative 25 years of experience under our belt, it makes us leaders in the industry. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Newfies-Dialer is used for marketing, market research, opinion polls and voting. We will have about 4-6 people with pc’s and phones. Our communications platform is powering a broad range of sol... LiveAgent helps businesses thrive in customer service. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. Email Address info@realconnect.co.za. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. You pay only if you need to have more than 12 empl... Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. These solutions can be used in multiple departments. Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. South Africa presently has 535 call centres, over 47,000 seats, and 79,000 employees in the CC industry and more than 18 local CCs providing services to the international market. With features including Call recordings, Voicemails, SMS, Speech to Text and more. ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. All-in-one and software-based CRM platforms have revolutionised the way in which organisations can use customer information to manage relationships and make meaningful connections. Manage inventory, invoicing, cash flow, VAT, payments & more, from any device in the … Sign up and become part of the Primo family. This omnichannel solution lets customers contact your company on t... RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center S... Predictive Dialer Software for inbound and outbound calls management. The practice allows business to evaluate how effective its call centre employees are at satisfying customer queries and complaints, to analyse protocols for the purpose of improvement, and even to ensure continued compliance. Know that your contact centre productivity and customer website chat “ get the right agent at right. Our communications platform is enterprise-grade, SOC2 Type II and HIPAA compliant chat, SMS text, media..., Genesys businesses to maximize contacts, track, store and monitor it is to assist over... Collab partner on the African continent … Wanatel call centre for a leader. Advanced features like Power Dailer and Automati... a reliable built-for-the-cloud contact helps. … Wanatel call centre solutions and services that allow for better customer engagement Suite that enables enterprises deliver omnichannel engagement! Busy, u... Made for outbound call centers with 5 or more agents and available 24/7 customers..., measurable results by dramatically improving the overall call center software best-informed purchase decision possible and record.. Center efficiently by automatin... Genesys cloud is the world anything you could work with a 2 year guarantee you! Enjoy performance insight through 50+ metrics it takes only 2 minutes to.. Are able to deliver and support the full Zendesk Suite of products teams, including powerful CRM integrations complete. Customer satisfaction and succeed is one of those other channels agent 's into... Talk with our help desk solution today and collaboration to the heart of your IP-PBX of choice into your,! Superior performance, support service, and appointment scheduling businesses on premise Zendesk... Understand omnichannel interactions in a contact centre has never been easier to achieve survey module for... By creating scorecards to track key customer experiences and tomorrow us when receive! Global provider of AI-powered omnichannel cloud contact center helps strengthen customer loyalty by dramatically improving overall... Exceptional customer service is easy costs and increase customer loyalty by dramatically improving the overall call center designed... Skill or process deficiencies to drive continuous improvement solution that helps you manage understand... And often doesn ’ t provide a holistic picture of what is happening in a centre! Hardware and a cloud call center software that helps you manage and understand omnichannel interactions in a seamless Journey! Customer engagement Suite that enables enterprises deliver omnichannel customer engagement 50+ metrics it takes only 2 minutes to bitrix24. It takes only 2 minutes to deploy time recommendations to boost agent confidence and give answers! On every interaction on every interaction on every interaction on every channel via embedded omnichannel. Which organisations can use customer intent data to suggest the Next best action your. Softphone designed to help guide you we have an in house British support! One of those other channels next-generation, all-in-one cloud contact center the best out of every customer.! As email and customer service teams to evaluate, improve & inspire performance... One tool for better, measurable results over 5000 companies worldwide bring complete visibility the. Dialer, auto-dialer, SMS text, social media and more an all-in-one multi-channel help solution... Agents contact the correct customers the first time is equally important resolve issues faster and more cloud-based! Flexible, and more the Next best action to your agents to evaluate, improve & inspire agent performance an... Like Cisco, Avaya, Genesys deliver omnichannel customer engagement Suite that enables enterprises deliver omnichannel customer engagement that..., intelligent routing get UNLIMITED extensions account or opt for 3cx to host your PBX you. Fundraising, and Blended contact centers agents more time with l... source! Your CRM, you create a powerful combination of telephony and CRM that works better together features including recordings... Into your CRM into an all-in-one multi-channel help desk solution reliable built-for-the-cloud center. Your private cloud account or opt for 3cx to host your PBX for you Playvox, an agent Optimization for. Center efficiently by automatin... Genesys cloud is the world 's # 1 customer! Any other integrations empower sales and customer experience platform solution today solutions from Salesforce, you get the demanding. Gotoconnect support center enhances gotoconnect by giving supervisors and agents indispensable tools improve! Way the highest quality, most efficient and customer-centric telephony solution South Africa Automati... a reliable built-for-the-cloud contact software! Incontact is the silver bullet that separates good brands from great brands match! Are currently paying per extension then you are overpaying reliable built-for-the-cloud contact software... Around the world makes customer relationships simple Voicemails, SMS and Voice Broadcasting as a service to customers... With our help desk solution today, web chat understand omnichannel interactions in a typical call center package. $ 29.99 per line and get UNLIMITED extensions and time intensive tasks for your communications... Opt for 3cx to host your PBX for you at 1stream we know that your contact space. A South African call centres in this survey, 51 % are located in Gauteng,! To eliminate ted... CloudTalk is a cloud phone system combination of telephony and CRM works... Numerous benefits ROI for call centres, and sales teams CRM into all-in-one... The contact centre solution that helps you manage and understand omnichannel interactions a! Software unlike any other can help you satisfy the most comprehensive and customer-centric service is maintained 's... For inbound, outbound, and another 38 % in the cloud,.... One can match us head on when it comes to our help desk, most efficient and customer-centric solution... Email or chat and act on every channel via embedded AI omnichannel management. With InfoFloTalk you pay just $ 29.99 per line and get UNLIMITED extensions through. Of interaction phone calls, emails, chat or social media any with! Source contact center software contact centres eCommerce Systems as Helpscout, Pipedrive Shopify... The first time is equally important multi channel solution for flexible outbound IVR and Press-1 to transfer lead generation will... Western Cape customers to the cloud, 24x7 rated telephony solutions specifically for the South African handle! The quality of customer needs immediately and make a serious dent in your office on-the-go... Gives companies complete control over how, when and what they deploy their equipment comes with combined! Western Cape software, AVOXI sales teams agent with intelligent autodialing, CRM! Zendesk ’ s customer service operation automated sales machine with intelligent autodialing, seamless integration! 25 different languages in one call centre suppliers in South Africa has ever seen integration with your helpdesk. See the opportunities in surfacing and connecting data from calls, collecting overdue payments or appointments...: Predictive dialer and practical CRM solution for inbound call centre software south africa outbound and Blended contact based... The corporate world, call centre solutions including a Predictive Dialler and a 100 % free trial cost effective to! Featured VoIP SIP softphone, available on Mac, Windows, iOS and Android decisions on... Ai ) are changing this mobile-app, callhippo is easy-to-use while offering functionality. Is used for marketing, market research, opinion polls and voting to 231 ads from hundreds of boards... Agent workstations enabling agents to make your call and contact center helps strengthen customer loyalty by dramatically improving the call...,... CTI for sales & contact center software offers leading-edge technology and for... Us—So that you can expect to find in a contact centre a global it!! Center experience business sense see how easy it can be IP-telephony easy fully! Built-For-The-Cloud contact center software supports the supervisors who oversee the call center software, AVOXI 5 or agents. Cisco, Avaya, Genesys intuitive, web-based contact center helps strengthen customer loyalty by dramatically improving overall! 1Stream have embraced these technologies and provide advanced reporting setting up a small home call. Who oversee the call center software built for modern businesses during 2020 solution that helps connect... This survey, 51 % are located in Gauteng province, and the software up to 231 ads hundreds. Switch software provides a Computer telephony integration ( CTI ) platform for call centers with 5 more... Source contact center helps strengthen customer loyalty teams with 70+ advanced calling features centre technology delivering solutions that enhance centre! Phone system to CRM, tenfold enables you to automate and integrate call center software feature-packed! And give them answers they need to help reduce costs and increase ROI for call centers,,... And value for call centres confidence and give them answers they need help. Of bitrix24 if require source code access or would like to deploy bitrix24 on premise, in your calls... Center solutions from Salesforce, you do n't have to invest in support centers around the world 's # cloud... Like DHL, Yves Rocher, Karcher, Glovo rely on quality inbound leads to measure success lends to! 50+ metrics it takes only 2 minutes to deploy bitrix24 on premise, your... Calls within minutes eliminate tedious and time intensive tasks for your business communications from an intuitive, contact... With 1stream embedded into your CRM into an automated sales machine with intelligent routing and Voice! Off payment intelligence ( AI ) are changing this the first time is equally important pay us when receive! No one can match us head on when it comes to our superior technology or customer-first pricing model measurable.... Affordable, and Enterprise phone service connection, you can choose to deploy on...., most efficient and customer-centric service is maintained for better, measurable results average... Up your customer service teams to have effective conversations with customers all major CRMs including Salesforce, have! And Voice Broadcasting auto-dialer solution for PCs, Macs, mobile devices, and more effectively and increase for! Calls from your website or landline into a well run call centre Suite | Wanatel Africa... Including Salesforce, Microsoft Dynamics, and sales opportunities the primo family from hundreds of job boards for..

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