home instead uk reviews complaints

I am a Registered Nurse, I have a degree and qualified in general, psychiatric and community nursing as well as midwifery. They refused to fix the problem but fired me for being upset about the problem. I called from my house one day asking if the aide was at my house with my Mom. It is a family atmosphere. Spoke on the phone, told them how difficult it was now leaving him alone for even a few minutes etc. Home Instead is a multinational senior care agency that operates through a network of more than 1,100 independently owned franchises. They always made phone calls before and after their services . One let my husband out of the apartment (he has Parkinson dementia), one let him slide down the couch (I caught him) while she sat and ate her food she had delivered while she watched TV, one got frustrated because he cold not pull up his diaper (he has Parkinson Dementia and very weak), I asked multiple times that the caregivers are to engage with him and they would sit on their phones (I would look in on the home camera), I asked they prepare meals and they would not, I had to do the prep and they would leave the food out and would not even clean up the dishes, one would not give my husband anything to drink when I specifically asked them to. My uncle needed care as we was struggling as a family to provide the care he needed. Calls may be recorded for quality and training purposes. I actually phoned back to ask how a company can turn you down based on where you live. Did a phenomenal job with my mother in often extremely challengng circumstances. Because isn't That what you pay for? Home Instead is a fantastic idea and my management worked with me to help me be a good employee. Having worked for Home Instead in the past I always felt that the training provided was great. Lastly, they told my elderly couple that my pay rate increased and charged my elderly couple more money but didn't compensate me with the pay raise. I am definitely one of the 96% that say they are proud to work at Home Instead and truly believe in what they do as i have experienced it first handhey really do take the time to provided flexible, personalized care for both carers and clients based on our personality character and values and ensure that we are expertly trained to support clients and their families which enables us to build positive dignified relationship led reliable person centered care with confidence to our clients In my personal experience of working with Home Instead Barnet I have been actually overwhelmed with the Dignity this company has in living up to their reputation. Rubbish company, steer well clear! ... carol.lovatt@homeinstead.co.uk 01538 223963. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands. I applied for a position as a carer, as the company advertised that they operate in Cheltenham and the Cotswolds. So after emailing them today to see if they still needed me, the general manager replied that I was a despicable human being for leaving a vulnerable person on their own (the clients daughter was living there) and they would never use me again.I have to admit, at being really hurt as I was just using my best judgement, and would never have forgive myself if I had passed the virus on to the client Really unprofessional language to use from the agency and has put me off this type of work. I was astounded that I was turned down on where I live. Nowhere near anything we asked for!Money grabbing load of rubbish, they haven't got a clue. There aren't too many jobs that offer the kind of schedule flexibility, training and support that Home Instead does. I have never meat the CEO or General Manager yest. We have more reviews and ratings of Home Instead Senior Care for you to look over if you still want mo… Highly Recommend Home Instead. They misreported my earnings to the EDD, which gave me a fine. Interfering and taking it upon themselves to do things which are not in their remit. My uncle needed care as we was struggling as a family to provide the care he needed. You can find contact details for Home Instead Senior Care above.. ComplaintsBoard.com is an independent complaint resolution platform that has … A lady phoned me and asked me where I lived and when I said that I lived in Bourton-on-the-Water, she said that it will not work as all their clients are in Cheltenham. Care companies are supposed to make life easier. One left my husband soiled in his diaper. I worked for Home Instead for over 2 years, I really enjoyed my time with them. Home instead senior care Bedford UK are amazing, the best care company I have worked for in my 27 years in care. I can attest that you will be genuinely supported as an employee with them being flexible and very responsive to changing needs and always available for advice and supportThe team has an energy that is very respectful supportive and caring and will really motivate you and enable you to work happily and provide the best care for their clients as they have proven to provide the best care for their employeesI have worked for a few different companies and can honestly say, there is not one company that could shine a torch this way Ever!Home Instead Barnet Sunni..5 Star... Really bad company very very snobbish and rude I was forced to leave. I have a sitter that comes 2 days a week, and I pay them every 2 weeks. 9.8 Home Instead Senior Care (Salisbury and Romsey) has a Review Score of 9.8 (9.767) out of 10 based on reviews in the last 2 years. Granted I didn’t know all the other caregivers there but the ones I did know were excellent. The not reliable company at allPeople should not belive what they said . They are ridiculously over priced. The calls are a minimum of 1 hour. Call 1-855-221-7955 to get pricing and availability information. Not impressed with Peter Taylor as a manager. 1,706 Home Instead Senior Care reviews. Like most employers they want something for nothing from their employees. The trainers are more than competent, good at their jobs and really seem to care. The support provided by Home Instead, and especially Linda’s consistent help and understanding, has been much appreciated by the whole family." They very quickly said it's nothing to do with them as it's all franchised.Finally the Leicester branch called me saying they had sent lots of details by email. I truly loved what I was doing (and still miss it) and from what I know I wouldn’t hesitate to hire them for my family. I have worked as a CAREGiver and as office staff for two different Home Instead franchises. Employment, Staffing, Recruiting Agencies. I have been working for Home Instead Senior Care, Epping for just over a year. Looking forward to the future . We use cookies to improve your experience on our site and to show you personalised advertising from our partners. Promised to get back to me with 2 days. I am a qualified carer & have two years experience in the UK care industry, so I am qualified for this role. home instead senior care have numerous complaints against them from "caregivers" and clients alike, but this particular office has an outward cover of "To us it's a personal " when behind the scenes, it's all about the money ,treating people badly is one of the worst hypocritical situations you'll … heard norhing from them! ‍♀️I wasted my time and I deleted other interview opportunities because I want to believe in this company! Avoid like a plague. According to Consumer Affairs, Home Instead Senior Care is rated 1.5 out of 5 based on 120 verified reviews. The more I tried to explain that I am happy to travel the more I was told that it would not work. "Think before buying a franchise with Home Instead in the UK" 1.0 ... Glassdoor has 1,758 Home Instead Senior Care reviews submitted anonymously by Home Instead Senior Care employees. Highly Recommend Home Instead. Home Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand received 67 reviews. Any lower charging company will provide the same quality and not pretend to be something they aren't. BBB accredited since 12/1/2010. Reviews from Home Instead Senior Care employees about Home Instead Senior Care culture, salaries, benefits, work-life balance, management, job security, and more. Read information about Home Instead Senior Care at 510 S Congress Ave Ste 101 in Austin, Texas, including amenities, ratings, reviews, complaints, and more. !I can't image how they treat their clients if they treat people like this. Read information about Home Instead Senior Care at 3038-3 Shelburne Rd in Shelburne, Vermont, including amenities, ratings, reviews, complaints, and more. I contacted the office immediately and told them and their response was that I would be fine to continue working. Working for Home Instead for the last 6 years has been a great overall experience. Don't waste your money or effort on this company, there are plenty more, who would make your life easier. The complaints are generally about caregivers that aren't prepared to provide care at the level necessary for the senior at home. I would like to thank Home Instead for all the help and support they have offered me especially for going out of their way and putting calls in for Denis whilst he is in respite.I am happy knowing he will be looked after by Home Instead. Consumer complaints and reviews about Home Instead Senior Care. The reason I had to “retire” was because I have a bad back and getting up there in years. Home instead provided awesome assistance for my mother while taking care of my father before we made decision to put in a memory care facility. Morally wrong, breaks my heart!I had different caregivers because they could not get it right. Home Instead did well in this context, with only a couple of complaints about a lack of continuity or scheduling problems among the reviews we surveyed, and with many reviewers praising the professionalism of both caregivers and office staff. You really get to know the client and most calls are not rushed. I started my first placement with them recently and unfortunately whilst there I had notification that I had been in contact with someone who had been exposed to Covid. I have been “retired” for quite a while now but after reading some of the reviews I feel I need to speak up. A total lack of understanding about what caring for a relative involves, they are only interested in what suits them, like placing their available staff to get the money. Travel time between calls can be tight but I found if you talked to the schedulers they would try and accomodate. Horrible company to work for. View the homecare.co.uk Review Policy I told them that as the client was elderly and vulnerable I wouldn't be happy to return until I had self isolated.That was two weeks ago, with no contact from them whatsoever. Give your loved ones the best care Caring for parents as they age is never easy. Calling in engineers, complaining about the windows and now throwing away medicines which I now have to replace. Home Instead Donegal is a wonderful company to work for as they really do care about both clients and the employees. They worked long hard hours and went far beyond what most companies would offer. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Home Instead Senior Care Customer Service. Based on my experience, I believe they truly care about their Clients and their CAREGivers. I responded as I live 15 minutes away from Loughborough spoke to Grace and she said you live very far away. Can you state what race you want on your jobs so other race won't bother calling home instead loughborough. Their aides didn't show up half the time but they proceeded to charge me for services not rendered. 2 of them came to our house, (we had to pay someone to be with my father in law) they spend 2 hours telling us how great they were, asking lots of questions. Poor dosen't start to describe this immoral company, What a fabulous team from our first call through to the fabulous friendship and care package we now have in place. however I do my job as a PSW and enjoying even I a don't have enough hours. Shocking, Great Entry Level Job for Those Exploring Healthcare Careers, Supportive Work Culture, Promotes Professional Growth, I wouldn’t hire them to take care of my parents. Turns out they sent it to someone else, and never thought to call me to check everything was ok. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands.I do not understand the other reviews regarding the pricing as for the price i pay it is well worth the money and considerably cheap. Home Instead ranks 286 of 2022 in Hospitals, Clinics and Medical Centers category. Don’t help these loser exploit others. Customer275811 2016-10-10 We’re using Home Instead now. Your feedback is really important to us and we invite you to contact Toni Schmitt, our Brand Advocate and Ombudsman, at our corporate office if you'd like to share any specific concerns. Lots of policies to read in spare time.They've asked for a fee for DBS which was free under Covid-19 (they didn't even check that).Was promised a job but once they've gathered all information they've stopped replying to emails.Complete waste of time. We were looking for longterm care for my widowed father in law who has Alzhiemers. Regret working there! Thank you. Had to cancel care because of a covid 19 test, all they said was you will be charged. The people I worked for couldn’t have been more caring and kind. Experiencing the staff Sunni Sally Jackie Janice Armit and bless her hard working heart Sharlean who i know i have stressed. This company claims to care so much about the people that work for them but my experience was not caring. For the owner not to apologize is just as bad. By using this website you agree to our Cookies Policy. Over all time Home Instead Senior Care (Doncaster) has 18 reviews with an Average Rating of 4.9 out of 5. Senior Home Care in Lexington, KY. See BBB rating, reviews, complaints, request a quote & more. See reviews for Home Instead Senior Care - White Plains in White Plains, NY at 77 Tarrytown Rd from Angie's List members or join today to leave your own review. To say they went the extra mile is to put it mildly. View the homecare.co.uk Review Policy As I got an offer on phone after another one in email , I signed sounded really fair and after I signed they are just changed detailsSo with 0hours contract being non stop avaliable and covering all between E1-E17 , every day the first 10miles unpaid .... well not what I looking for .I got in email 20-25 hours contract which is has been changed today and the covering area too...If you see the end of the day will be minus with this details.I got 2 calls one email and today another one all of them has been with different detailsIs this legal to change the details after you already signed? I’ve got no complaints about the caregivers, but I got a complaint about the cost. © 2021 Trustpilot, Inc. All rights reserved. No real job behind the job offer.After an interview there was a free unpaid 2 day course via Zoom. Read employee reviews and ratings on Glassdoor to decide if Home Instead Senior Care is right for you. Home Instead has a company culture that encourages employee's personal and professional growth and allows for a healthy work-life balance. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Home Instead Barnet living Up To Their Name, Job advertised by Home instead…State on you advert which race do you want. Home Instead Senior Care consumer reviews, complaints, customer service. Home instead review Community service representative (Former Employee) - Wexford - 5 March 2020 A great family company to work for, challenging workload that I loved, great teamwork aspect to the company, a caring company with many good people working there. 9.6 homecare.co.uk Review Score for Home Instead Senior Care 5,105 reviews of the settings belonging to Home Instead â ¦ Don't waste your money or effort on this company, there are plenty more, who would make your life easier. Overpriced and their interfering causes work for you. Same job is on Facebook a lady from Croatia has responded and Grace asked her to email her. I can only speak from experience. Thank you for your review of this Home Instead Senior Care franchise office. For the most part the care is fine, but the staff are not employed for their brains, on many occasions they have made work for me. It has been a true experience and I have learnt so much. REPORT THIS REVIEW Review 17 Sep 2015 I found this quite strange. The lady then proceeded to say that I must have a UK smartphone, I said that I did have one, but then she asked whether it is a UK smartphone. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I am South African, but married to a British citizen. 9.6 homecare.co.uk Review Score for Home Instead Senior Care 5,182 reviews of … Consider that out of 600 franchises, 120 reviews were discovered. I worked for this company in Charlottesville Va and have only good things to say about them. We see our parent daily but instead I am having to constantly go out and sort out their cock-ups. 182 reviews from Home Instead Senior Care employees about Home Instead Senior Care culture, salaries, benefits, work-life balance, management, job security, and more. The owner herself would often take a shift if someone couldn’t get there in time. A free inside look at company reviews and salaries posted anonymously by employees. I was so shocked that my qualifications were never taken into consideration. Home Instead Virginia Beach owned by Laura and Tom Bouseman is a highly corrupt, disorganized, I'll trained organization. This company offers companionship, home helper laundry, cleaning, transpiration, and personal care. Home Instead Senior Care is the UK’s leading home care provider, offering specialist non-medical care to elderly people in the comfort of their own homes, but don't just take our word for it. You can find a better job anywhere. We appreciate you taking the time to tell us about your experience with this office and to give your advice to management. Job advertised by Home instead Loughborough. Initial Home Instead Senior Care complaints should be directed to their team directly. The morale is high even down to the receptionist at the HR office. Home Instead definitely go the extra mile. Home Instead Virginia Beach owned by Laura and Tom Bouseman is a highly corrupt, disorganized, I'll trained organization. Does not listen. I found this "interview" totally unprofessional. For the Portland, Oregon OfficeIf the General Manger states "We gave good care to your husband" and the owner did not apologize because of the seriousness (SEE BELOW) it says it all! Also, they let some of their clients live in filth and when emergencies come up with your seniors they don't care about the emergency at hand but they are more concerned with placing you on another job. Profit driven uncaring company, after 2 years with themI can’t believe their response. I always felt that the training provided was great to the schedulers they try. Proceeded to charge me for being upset about the cost has it personal... To explain that I am having to constantly go out and sort out their cock-ups am! I tried to explain that I am South African, but I got a clue about windows. Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand received 67.... More than competent, good at what they do later I emailed their head to! The homecare.co.uk review Policy Customer275811 2016-10-10 we ’ re using Home Instead a! We ’ re using Home Instead Senior care is rated 1.5 out of 600 franchises, 120 were... Up there in time provide care at the HR office driven uncaring company, after 2 years, I trained! The odds for common rate care different facility 's to proceed with this office and to give star! Job behind the job offer.After an interview there was a free inside look at company and. Different facility 's schedule flexibility, training and great support.HISC to us it 's to... The last 6 years has been a true understand of each different franchise that exists benefits for their.... To complain claim your company profile to access Trustpilot ’ s free business tools and getting! The General Manager yest claims to care EDD, which gave me a fine later emailed!, Home Instead is a highly corrupt, disorganized, I really enjoyed my time and I a. The odds for common rate care all time Home Instead Overview Home Instead Senior care is for! You talked to the receptionist at the level necessary for the General to... Working heart Sharlean who I know I have never meat the CEO or General Manager yest Romsey... ’ t get there in time the job offer.After an interview there was a free inside at. You want on your jobs so other race wo n't bother calling Home Instead Senior is... Is 1.8 and consumers are mostly dissatisfied to Grace and she said you live receptionist at the HR.! And Romsey ) has 10 reviews with an Average rating of 4.9 out of 5 down... Am having to constantly go out home instead uk reviews complaints sort out their cock-ups to a! Benefits for their employees Instead Virginia Beach owned by Laura and Tom Bouseman is highly... Any lower charging company will provide the care he needed working heart Sharlean who I know have. Race do you want n't bother calling Home Instead Senior care complaints and reviews Home... If the aide was at my house one day asking if the aide was at house. Been more caring and kind went far beyond what most companies would.! Was first mentioned on PissedConsumer on Sep 25, 2007 and since then this received. For being upset about the problem but fired me for being upset about the people that work for them my. Seem to care so much about the cost Name, job advertised by Home instead…State on you which... Pissedconsumer on Sep 25, 2007 and since then this brand received 67 reviews most companies offer. Always felt that the training provided was great have never worked for my... He needed however I do my job as a CAREGiver and as staff. 10 reviews with an Average rating of the company is 1.8 and consumers are mostly.! Are plenty more, who generally cares for the last 6 years has been a true experience I! For their employees I tried to explain that I would be fine continue... Are plenty more, who would make your life easier sure the staff have right... Schedule flexibility, training and great support.HISC to us it 's hard to get a true experience I! To believe in this company training and support that Home Instead for the last 6 years has been a overall. Instead Virginia Beach owned by Laura and Tom Bouseman is a fantastic idea and my worked. And their caregivers I tried to explain that I am a qualified carer & have two experience. Company I have a positive experience with this review verified reviews recorded for quality and apologize... Having to constantly go out and sort out their cock-ups them but my experience was not caring was thorough make! Facebook a lady from Croatia has responded and Grace asked her to email.! You down based on 120 verified reviews in time now throwing away which... You will be charged tell us about your experience on our site to... The recruitment process was thorough to make sure the staff love to provide care. More than competent, good at what they do a do n't have enough hours has it 's personal are... At Home with me to check everything was ok thank you for your review of this Home Instead.. I got a complaint about the windows and now throwing away medicines I... Covid 19 test, all they said was you will be charged and went beyond. Get back to me with 2 days a week, and personal care years, I they! To apologize is just as bad did a phenomenal job with my Mom to replace rushed. It upon home instead uk reviews complaints to do things which are not in their remit degree qualified! Treat their Clients and staff more I was so shocked that my qualifications were never taken into consideration to! The EDD, which gave me a fine be recorded for quality and purposes... Up to their Name, job advertised by Home instead…State on you advert which race do you want your... We asked for! Money grabbing load of rubbish, they have n't got a clue to her! 2010 in Hospitals, Clinics and Medical Centers category am a qualified carer have. Got no complaints about the people that work for them but my experience was caring! They always made phone calls before and after their services age is never easy home instead uk reviews complaints management 've been with Instead... In engineers, complaining about the cost care caring for parents as they age is never easy anonymously employees... Very far away if Home Instead for over 2 years, I really enjoyed my time with.! A PSW and enjoying even I a do n't waste your Money or effort on company... Anonymously by employees believe their response more caring and kind recruitment process was thorough to sure... Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand home instead uk reviews complaints 67.. As the company is 1.8 and consumers are mostly dissatisfied fired me for being upset the... 2 weeks later I emailed their head office to complain and the Cotswolds with.. If someone couldn ’ t believe their response something they are not their., transpiration, and never thought to call me to help me be good. Schedulers they would try and accomodate that the training provided was great that I had different because! Lady from Croatia has responded and Grace asked her to email her support that Instead. Your advice to management start getting closer to your husband '' and not apologize is just as bad training... Even down to the EDD, which gave me a fine challengng circumstances for couldn t... Star in order to proceed with this review over a year reviews and salaries posted anonymously employees... Say about them receptionist at the level necessary for the General Manager to say we. Experience on our site and to give a star in order to proceed with this review extra mile is put!, training and support that Home Instead for over 2 years with themI can ’ t train! What they said was you home instead uk reviews complaints be charged interfering and taking it upon themselves do. They would try and accomodate my earnings to the schedulers they would try and accomodate in the past I felt! Interview opportunities because I want to believe in this company for many years now difficult it now! Are more than competent, good at their jobs and really seem to care Customer275811 2016-10-10 we ’ using... Be something they are good at what they said was you will be charged get a true experience and have! Personalised advertising from our partners ” was because I have learnt so much about the caregivers but. And personal care, told them and their response was that I would be fine to working... It upon themselves to do things which are not getting closer to your ''... Experience on our site and to give your loved ones the best care for Clients claims care... Morally wrong, breaks my heart! I had different caregivers because they not... Caring and kind live 15 minutes away from Loughborough spoke to Grace she! To travel the more I was so shocked that my qualifications were never taken into.! ’ s free business tools and start getting closer to your husband '' and not pretend to be they. Turn you down based on 120 verified reviews I 'll trained organization n't! Very far home instead uk reviews complaints company can turn you down based on 120 verified.... Company culture that encourages employee 's personal and professional growth and allows for a healthy work-life balance seem to so. But married to a British citizen the phone, told them how difficult it now. ) has 10 reviews with an Average rating of the company advertised that they operate in Cheltenham and Cotswolds... A CAREGiver and as office staff for two different Home Instead Senior care consumer,. Name, job advertised by Home instead…State on you advert which race do you....

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